These General Terms and Conditions govern every freight service Transvolando provides to its B2B clients across Spain and Europe. They define the scope of our services, the responsibilities of each party, insurance cover, payment terms and dispute resolution. Any commercial engagement with Transvolando is subject to these terms unless a specific written agreement supersedes them.
1. Scope of services
Transvolando is a freight agency based in Madrid that coordinates road freight operations via a network of contracted carriers. Our services cover:
- Domestic Spanish road freight (FTL, groupage, part-load)
- International road freight across the EU and UK
- Specialist vehicles (reefers, lowboys, modular platforms, tankers)
- Project and event freight
- Consignment note (CMR) documentation
- Coordination of customs brokers on non-EU lanes
2. Legal framework
Our operations are subject to:
- Spanish LOTT (Ley 16/1987 on the Organisation of Land Transport)
- LCTTM (Ley 15/2009 on the Land Freight Transport Contract)
- CMR Convention for international road freight
- EU Regulation 1071/2009 on operator licensing
- EU Mobility Package rules on driver hours, cabotage and posted workers
3. Quotes and acceptance
- Quotes are valid for 7 days unless stated otherwise
- Prices are in EUR, exclusive of VAT unless noted
- Acceptance of a quote constitutes acceptance of these General Terms
- Transvolando reserves the right to revise quotes if cargo parameters differ from what was declared
4. Client obligations
- Declare cargo accurately: weight, volume, dimensions, nature, declared value
- Provide complete and correct documentation (invoice, packing list, permits)
- Package and palletise in accordance with freight industry standards
- Disclose any ADR (dangerous goods) classification at quote stage
- Make the cargo available at agreed collection windows
- Settle invoices per agreed payment terms
5. Transvolando's obligations
- Coordinate licensed carriers with appropriate insurance
- Prepare CMR consignment notes (paper or e-CMR)
- Maintain carrier network compliance (MDP licence, driver hours)
- Provide real-time shipment visibility where available
- Handle exceptions and notify promptly
- Process payment to carriers on time
6. Insurance and liability
Liability is governed by the CMR Convention for international freight and LCTTM for domestic Spanish freight:
- CMR cap: 8,33 SDR per kg of gross weight
- LCTTM cap: 1/3 of IPREM per kg of gross weight
- For higher-value cargo, ad valorem insurance is available — please request at quote stage
- Claims must be filed within 7 days for apparent damage and 21 days for non-apparent damage
7. Force majeure
Transvolando is not liable for delays or non-performance caused by events beyond reasonable control: natural disasters, strikes, regulatory actions, border closures, cyber-attacks, pandemics. We will notify clients promptly and work to minimise impact.
8. Payment terms
- Default payment term: 30 days from invoice date (shorter terms possible for new accounts)
- Late payment triggers statutory interest under the Spanish Late Payment Act
- Recurring unpaid invoices may pause further services
- Payment by bank transfer in EUR; other currencies by prior agreement
9. Data protection
Client data is processed under EU GDPR and Spanish LOPDGDD. Data is used solely to provide contracted services and is not shared with third parties except carriers required to execute the transport. Retention periods per Spanish commercial and tax law (6-10 years depending on document type).
10. Cancellation
- Cancellations before carrier assignment: no charge
- Cancellations after carrier assigned, before collection: 25-50% of quote
- Cancellations after carrier en route to collection: 75-100% of quote
- Timing and fees per service type
11. Dispute resolution
Disputes will be resolved first through good-faith negotiation. If unresolved:
- Small-value disputes: Juntas Arbitrales de Transporte (Spanish arbitration boards)
- Commercial disputes: Madrid courts with jurisdiction
- International cross-border: per CMR Convention dispute resolution provisions
12. Updates to these Terms
Transvolando may update these General Terms from time to time. Changes apply to new engagements only. Existing commitments remain under the terms in force at the time of acceptance.
Contact and queries
For any question about these General Terms or specific service arrangements, please contact Transvolando directly.