Transport Conditions

Welcome to the General Transport Terms and Conditions of Transvolando, S.L.. Here you will find the terms governing our road freight services, organised by vehicle type and featuring our new Basic, Standard and Premium packages tailored to the urgency and commitment level your shipment requires.

These terms apply to every quote issued from 1 January 2026 onwards and incorporate the updated figures of Article 22 of the LCTTM (Spanish Law 15/2009 on the Land Freight Transport Contract) referenced to the 2026 IPREM. If you have any questions, please email us at info@transvolando.es or call us on +34 674 34 69 12.

The Basic, Standard and Premium package system

With every quote we issue we offer you three clearly differentiated packages so you can choose according to your priority:

• Basic: the most economical option, subject to actual fleet availability. Designed for non-urgent shipments where the loading window is flexible (up to 5 calendar days) and customer service is by email within 48 working hours.
• Standard (recommended): the balance between price and commitment. Loading window opens within 2 calendar days, 4-hour time slot, customer service by email and telephone within 24 hours, online document manager with 30-day access.
• Premium: the most complete package. You choose the exact day and time of loading and delivery, dedicated contact with direct mobile, immediate response by phone or WhatsApp, document manager with permanent access, extended insurance and the Transvolando Premium Guarantee (commitment on lead time, communication and incident resolution detailed at the end of this page).

The specific differences between the three packages for each vehicle type are detailed in each section and in the quote table you receive.

1. Groupage

Service in a shared trailer where your goods travel alongside other consignments in the same vehicle. It reduces the cost per pallet or per item compared to a full trailer and is the most efficient option for small to medium-sized shipments.

Package differences in Groupage

• Service type: Basic economical · Standard committed · Premium shared service with priority dispatch.
• Lorry type: Basic subject to availability · Standard most economical available · Premium curtain-sider or closed box trailer.
• Loading / unloading times: Basic and Standard 1 hour each · Premium 2 hours each.
• Customer service: Basic email within 48 h · Standard email or phone within 24 h · Premium dedicated contact with immediate response by phone or WhatsApp.
• Cancellation: Basic 50% of the haul if cancelled less than 24 h before (48 h in Andalusia and Extremadura) · Standard free up to 24 h before · Premium free up to 12 h before.

Shared trailer capacity

• European pallets 120 × 80 cm: max. 33
• American pallets 120 × 100 cm: max. 26
• Maximum admissible payload: 24,000 kg
• Usable capacity: 13.60 × 2.40 × 2.65 m (door height 2.46 m)

Operational tariffs for handling staff and waiting times (Groupage)

Tariffs for additional services on site or at delivery:

Additional charges: Handling staff €66/hour · Waiting time €17/30 min (1st waiting period free if before 12:00 noon)

Canary Islands: +€18 customs declaration (DUA) · +0.80% insurance on invoiced value

Goods excluded from groupage: flammable, explosive, dangerous (ADR not included) and refrigerated.

2. Vans

Dedicated service in a closed or side-loading van, ideal for urgent, exclusive or low-volume shipments where contracting groupage or a larger vehicle would not be cost-effective.

Package differences in Vans

• Van type: Basic the most economical available · Standard closed van up to 1,000 kg · Premium closed or side-loading van up to 1,200 kg.
• Loading / unloading mode: Basic rear · Standard rear + side · Premium rear + side + full opening.
• Cargo type: Basic standard palletised · Standard palletised + parcels up to 1 m³ · Premium palletised + parcels + fragile + high value.
• Customer service: Basic email within 48 h · Standard email or phone within 24 h · Premium dedicated contact with immediate response by phone or WhatsApp.
• Cancellation: Basic 50% if cancelled less than 24 h before · Standard free up to 24 h before · Premium free up to 12 h before.

Van capacities

• Van up to 1,000 kg (closed): 3 m long × 1.2 m wide × 1.7 m high (1–3 EU pallets)
• Van up to 1,200 kg (closed or side-loading): 4 m × 2 m × 2.1 m (4–6 EU pallets)

3. Rigid Lorry

Dedicated service in a rigid lorry of 3,000 to 16,000 kg payload, with box trailer, curtain-sider or low-side body according to the shipment requirements.

Package differences in Rigid Lorry

• Lorry type: Basic the most economical available · Standard curtain-sider or box trailer · Premium curtain-sider, box trailer or low-side body.
• Loading / unloading mode: Basic rear · Standard rear, side and roof · Premium rear, side, roof + guaranteed overhead crane access.
• Cargo type: Basic standard palletised · Standard palletised, parcels, light machinery · Premium palletised, parcels, heavy and sensitive machinery.
• Customer service: Basic email within 48 h · Standard email or phone within 24 h · Premium dedicated contact with immediate response by phone or WhatsApp.
• Cancellation: Basic 50% if less than 24 h · Standard free up to 24 h before · Premium free up to 12 h before.

Rigid Lorry capacities

• 3,000 kg: 5 × 2.2 × 2.35 m (7–9 EU pallets)
• 5,000 kg: 6 × 2.3 × 2.4 m (10–12 EU pallets)
• 7,000 kg: 7 × 2.4 × 2.4 m (13–14 EU pallets)
• 10,000 kg: 7.5 × 2.4 × 2.5 m (15–16 EU pallets)
• 12,000 kg: 8.5 × 2.48 × 2.5 m (17–18 EU pallets)
• 16,000 kg: 9 × 2.48 × 2.6 m (19–22 EU pallets)

4. Full Trailer Load (FTL)

Dedicated service in a full trailer of 24,000 kg payload using a curtain-sider or closed box trailer depending on the package contracted. The full demurrage and indemnification regime of Article 22 LCTTM applies.

Package differences in Full Trailer Load

• Lorry type: Basic and Standard subject to availability · Premium curtain-sider or closed box trailer.
• Loading / unloading mode: Basic and Standard rear · Premium rear + side.
• Maximum admissible cargo weight: Basic up to 20,000 kg · Standard up to 22,000 kg · Premium up to 24,000 kg.
• Customer service: Basic email within 48 h · Standard email or phone within 24 h · Premium dedicated contact with immediate response by phone or WhatsApp.
• Cancellation: Basic 50% if less than 24 h · Standard free up to 24 h before · Premium free up to 12 h before.

Full Trailer capacities

• European pallets 120 × 80 cm: max. 33
• American pallets 120 × 100 cm: max. 26
• If pallets weigh 1,000 kg each: max. 24
• Non-palletised cargo: 13.60 m × 2.40 m × 2.65 m (door height 2.46 m)
• Maximum admissible payload: 24,000 kg

Demurrage and indemnification (Article 22 LCTTM — updated 2026)

Demurrage is calculated from the 2nd hour onwards (the first hour is free), Monday to Saturday, with a maximum of 10 chargeable hours per day. Tariffs are tiered according to the number of days the demurrage is prolonged (base 2026 IPREM × 2):

Cancellation indemnification (Full Trailer Load)

• Standard service with less than 24 h notice: 400 € (48 h in Andalusia and Extremadura).
• Generic vehicles with less than 48 h notice: 500 €.

5. Heavy Machinery and Abnormal Loads

Dedicated service for specialised transport of heavy machinery and out-of-gauge cargo: open flatbed, reinforced flatbed, curtain-sider or step-frame trailer (lowboy) according to the weight and dimensions of the load. Loads up to 24,000 kg. Special permits and pilot car on demand.

Package differences in Heavy Machinery

• Lorry type: Basic open flatbed · Standard open flatbed, curtain-sider or reinforced flatbed · Premium open flatbed, curtain-sider, reinforced flatbed or step-frame trailer (lowboy).
• Loading / unloading mode: Basic rear · Standard rear + side · Premium rear + side + roof (overhead crane) + step-frame trailer ramps.
• Cargo type: Basic light palletised machinery · Standard medium machinery and parcels · Premium heavy, sensitive and high-value machinery.
• Customer service: Basic email within 48 h · Standard email or phone within 24 h · Premium dedicated contact with immediate response by phone or WhatsApp.
• Cancellation: Basic 50% if less than 24 h · Standard free up to 24 h before · Premium free up to 12 h before.

Demurrage · Standard machinery (+50% surcharge over 2026 IPREM base)

Hourly rate from the 2nd hour onwards (1st hour free), maximum 10 chargeable hours per day:

Demurrage · Step-frame trailers and out-of-gauge vehicles (+100% surcharge)

Additional services (Heavy Machinery)

• Mandatory pilot car (anchura > 3 m · altura > 4,5 m · peso > 60 t): 25 €/h o 210 €/jornada.
• Special DGT permit (TRAZA): €230/permit.
• Exceptional permit (peso > 110 t): 450 €/permiso.

Cancellation indemnification · Standard machinery

Cancellation with less than 48 h notice: 600 € + permits contracted + pilot car if applicable.

Cancellation · Step-frame trailers and out-of-gauge vehicles (reinforced clause)

For step-frame trailers and out-of-gauge transports, cancellation with less than 24 hours notice means the customer forfeits the entire haul amount. As a minimum the following will be charged: vehicle deployment to the loading point + 800 € + €1.80/km return to base + permits contracted + pilot car if applicable.

Transvolando Premium Guarantee

Tiered commitment on lead time, communication and incident resolution applicable exclusively to the Premium package. If we fail you, we compensate you automatically and proportionally to the impact. This is what we sign with you when you contract the Premium package.

01. Delivery lead time

• Delay of 4 to 6 h beyond the agreed time → 15% credit applicable to your next shipment.
• Delay of 6 to 12 h → 30% credit applicable to your next shipment.
• Delay over 12 h → 50% credit on next shipment + 10% refund to the original payment method.

02. Guaranteed communication

Working hours: Mon–Fri 09:00–18:00, excluding Spanish national bank holidays and Madrid regional holidays. If you call and we do not answer within 30 minutes, we call you back and apply €10 credit per hour until we attend you, with a cap of €50 per incident.

03. Claims

• Claim filing window: 10 calendar days from delivery.
• Resolution timeframe on our side: maximum 10 calendar days from receipt (better than the 21 days set out in Article 60 LCTTM).

Excluded by force majeure: unforeseeable mechanical breakdowns, extraordinary traffic congestion, extreme weather, customs hold-ups, sectoral strikes, road traffic accidents not caused by the haulier, and unforeseen traffic restrictions.

Air freight and dangerous goods

For shipments by air freight (urgent international) and dangerous goods (ADR) additional specific conditions apply:

• Restrictions by cargo type and packaging according to IATA / ADR regulations.
• Supplementary documentation: shipper's declaration, safety data sheet, UN labelling.
• Quotes are always individualised (the online calculator does not apply). Please request a quote at info@transvolando.es.
• The general demurrage and indemnification regime of the Full Trailer Load applies wherever it is compatible with the specific regulation.

General terms applicable to all services

Quote · Includes

• LOTT insurance (domestic transport) or CMR insurance (international transport) up to €90,000/haul. Not all-risk cover.
• Loading and unloading times according to the package contracted (1 h or 2 h each).

Quote · Does not include

• VAT or other taxes.
• Specified loading / unloading time unless previously agreed.
• Urban permits or municipal fees.
• Customs hold-ups: €35–55/h (max. €400–550/day).
• Prior certification of vehicle access viability at the loading / unloading point (customer's responsibility).

Goods

Pickups and deliveries on the ground floor, kerbside. ADR (dangerous goods) NOT included unless specifically requested. Pallets correctly packed, identified with sender, recipient and reference number.

Insurance

LOTT/CMR cover up to €90,000/haul. For higher values a written prior valuation and an all-risk insurance supplement are required.

Validity of tariffs and quotes

Quotes issued are valid for 30 calendar days from the date of issue.

Price revision due to fuel price variation (Article 38 LCTTM)

In accordance with Article 38 of Law 15/2009 on the Land Freight Transport Contract, as amended by Royal Decree-Law 3/2022 of 1 March, the contracted transport price will be automatically revised upwards or downwards when, between the date the contract is signed (or the quote is issued) and the date the service is actually performed, the diesel price has varied by an amount equal to or greater than 5 % (or any lower percentage the parties may have agreed).

The revision is calculated using the formula published by the Spanish Ministry of Transport and Sustainable Mobility in the general conditions for road freight transport contracts. The transport invoice will always show the fuel cost separately when this clause comes into play.

This clause is mandatory under the current legal framework: any agreement to the contrary is null and void. It applies both to one-off contracts and to ongoing traffic contracts, regardless of the package contracted (Basic, Standard or Premium).

Force majeure

We are not liable for delays or non-performance caused by force majeure: unforeseeable mechanical breakdowns, extraordinary traffic congestion, extreme weather, customs hold-ups, sectoral strikes, accidents not caused by the haulier, unforeseen traffic restrictions and other unforeseen circumstances.

Conflict resolution

In the event of a dispute, the parties submit to arbitration before the Madrid Transport Arbitration Boards (Juntas Arbitrales de Transporte de Madrid).

23. Non-Circumvention, Non-Compete and Confidentiality

23.0. Acceptance. Al aceptar el presupuesto emitido por TRANSVOLANDO, S.L. — ya sea por respuesta escrita expresa (correo electrónico, mensaje, carta), por confirmación verbal grabada, por inicio de ejecución del servicio (entrega de la mercancía al transportista, autorización de recogida, comunicación de fecha de carga) o por pago — el CLIENTE acepta expresamente la totalidad de las presentes Condiciones, incluida de modo destacado la presente cláusula 23, que ha sido referenciada en el cuerpo del presupuesto y le es plenamente oponible aunque no haya sido firmada manuscritamente, conforme a los artículos 1262 y 1278 del Código Civil, 51 del Código de Comercio y 5 de la Ley 7/1998 de Condiciones Generales de la Contratación.

23.1. Definition. A los efectos de esta cláusula se entenderá por «Carrier Introducido» cualquier transportista, operador, conductor o empresa de transporte que TRANSVOLANDO, S.L. presente, recomiende, asigne o subcontrate para la prestación de un servicio al CLIENTE, así como cualquier persona física o jurídica vinculada a dicho transportista (filiales, sociedades del mismo grupo, autónomos colaboradores).

23.2. Non-circumvention commitment. El CLIENTE se obliga, durante la vigencia de la relación comercial con TRANSVOLANDO, S.L. y durante un plazo de twenty-four (24) months posteriores a la fecha del último servicio facturado, a NO contratar de forma directa, ni indirectamente a través de terceros, sociedades vinculadas, filiales, empleados, agentes o intermediarios, los servicios de transporte de cualquier Introduced Carrier, without the contractual and commercial mediation of TRANSVOLANDO, S.L.

23.3. Confidentiality and trade secret. La identidad, datos de contacto, condiciones económicas, capacidades, autorizaciones administrativas, rutas habituales y cualesquiera otros datos relativos a los Introduced Carriers tienen la consideración de confidential information and trade secret protected by Spanish Law 1/2019 of 20 February on Trade Secrets. The CUSTOMER undertakes not to disclose, divulge, commercially exploit or use such information for purposes other than the performance of the transport contract in force with TRANSVOLANDO, S.L.

23.4. Liquidated damages (Art. 1152 Spanish Civil Code). El incumplimiento de los compromisos asumidos en los apartados 23.2 y/o 23.3 generará, automáticamente y sin necesidad de requerimiento previo ni prueba del daño, el derecho de TRANSVOLANDO, S.L. a percibir del CLIENTE una indemnización a tanto alzado equivalente a la mayor de las siguientes cantidades: (a) el two hundred per cent (200%) del importe total facturado en los últimos doce (12) meses al CLIENTE por servicios prestados con el Introduced Carrier afectado; o (b) un mínimo de five thousand euros (€5,000) por cada operación de transporte realizada en elusión. Esta indemnización tiene carácter de substitutive penalty clause de los daños y perjuicios (Art. 1152 CC), sin perjuicio del derecho de TRANSVOLANDO, S.L. a reclamar daños adicionales si los efectivamente causados superasen dicha cuantía, y de las acciones de competencia desleal previstas en los artículos 14 y 32 de la Ley 3/1991, de 10 de enero, de Competencia Desleal.

23.5. Express acknowledgement. El CLIENTE reconoce que la red de transportistas de TRANSVOLANDO, S.L. constituye un activo empresarial fruto de inversiones continuadas en prospección, homologación, control de cumplimiento normativo (LOTT, LCTTM, ADR, CMR), control de seguros y verificación documental, y que su explotación elusiva por parte del CLIENTE causa un daño económico cierto, evaluable y previsible.

23.6. Severability. La nulidad o invalidez de cualquier apartado de esta cláusula no afectará a la validez de los demás. Los pactos de no elusión, confidencialidad y la pena convencional subsistirán por su naturaleza tras la finalización del contrato.

24. NON-SOLICITATION, NON-COMPETE AND CONFIDENTIALITY BY THE CARRIER

24.0. Acceptance. Al aceptar la Orden de Carga emitida por TRANSVOLANDO, S.L. — ya sea por respuesta escrita expresa (correo electrónico, mensaje, carta), por confirmación verbal grabada, por inicio de ejecución del servicio (presentación a carga, recogida de la mercancía, comunicación de fecha de carga) o por cualquier otro acto inequívoco — el TRANSPORTISTA acepta expresamente la totalidad de las presentes Condiciones, incluida de modo destacado la presente cláusula 24, que ha sido referenciada en el cuerpo de la Orden de Carga y le es plenamente oponible aunque no haya sido firmada manuscritamente ni sellada físicamente, conforme a los artículos 1262 y 1278 del Código Civil, 51 del Código de Comercio, 5 de la Ley 7/1998 de Condiciones Generales de la Contratación y al Reglamento (UE) 910/2014 (eIDAS) sobre identificación electrónica y servicios de confianza.

24.1. Definition. A los efectos de esta cláusula se entenderá por «Cliente Final Introducido» cualquier expedidor, destinatario, fábrica, almacén, planta de carga o descarga, contratante o tercero al que el TRANSPORTISTA acceda con motivo o consecuencia de una Orden de Carga emitida por TRANSVOLANDO, S.L., así como cualquier persona física o jurídica vinculada a dicho cliente final (filiales, sociedades del mismo grupo, empleados, agentes o intermediarios).

24.2. Non-solicitation commitment. El TRANSPORTISTA se obliga, durante la vigencia de su relación comercial con TRANSVOLANDO, S.L. y durante un plazo de twenty-four (24) months posteriores a la fecha de la última Orden de Carga ejecutada, a NO contactar, contratar, captar, atender, prestar servicios ni gestionar transporte alguno — directa o indirectamente, por cuenta propia o ajena, a través de terceros, sociedades vinculadas, filiales, empleados, agentes, intermediarios o redes profesionales — con ningún Introduced End Customer, without the express contractual and commercial mediation of TRANSVOLANDO, S.L.

24.3. Mandatory redirection of communications. Toda comunicación, contacto, requerimiento o solicitud comercial recibida por el TRANSPORTISTA del Introduced End Customer — por teléfono, WhatsApp, correo electrónico, redes sociales, o cualquier otro canal — deberá ser redirigida al Departamento de Tráfico de TRANSVOLANDO, S.L. en plazo máximo de twenty-four (24) hours, without providing the end customer with the CARRIER's own details or details of the contractual operation with TRANSVOLANDO, S.L. The CARRIER and its drivers are strictly prohibited from providing business cards, their own telephone numbers, direct quotations or any commercial information.

24.4. Confidentiality and trade secret. La identidad, datos de contacto, condiciones económicas, rutas, frecuencias, contactos comerciales y cualesquiera otros datos relativos a los Introduced End Customers tienen la consideración de confidential information and trade secret protected by Spanish Law 1/2019 of 20 February on Trade Secrets. The CARRIER undertakes not to disclose, divulge, copy, store, commercialise, commercially exploit or use such information for purposes other than the performance of the transport contract in force with TRANSVOLANDO, S.L. This obligation survives indefinitely after termination of the contract.

24.5. Liquidated damages (Art. 1152 Spanish Civil Code). El incumplimiento de los compromisos asumidos en los apartados 24.2, 24.3 y/o 24.4 generará, automáticamente y sin necesidad de requerimiento previo ni prueba del daño, el derecho de TRANSVOLANDO, S.L. a percibir del TRANSPORTISTA una indemnización a tanto alzado equivalente a la mayor de las siguientes cantidades: (a) el two hundred per cent (200%) del importe total facturado por TRANSVOLANDO, S.L. al Introduced End Customer en los últimos doce (12) meses; o (b) un mínimo de five thousand euros (€5,000) por cada operación de transporte realizada en elusión. Esta indemnización tiene carácter de substitutive penalty clause de los daños y perjuicios (Art. 1152 CC), sin perjuicio del derecho de TRANSVOLANDO, S.L. a reclamar daños adicionales si los efectivamente causados superasen dicha cuantía, y de las acciones de competencia desleal previstas en los artículos 14 y 32 de la Ley 3/1991, de 10 de enero, de Competencia Desleal.

24.6. Joint and several liability. Si el Introduced End Customer y el TRANSPORTISTA colaboran o concertaran la elusión, ambos responderán jointly and severally liable ante TRANSVOLANDO, S.L. de la pena convencional prevista en el apartado 24.5, sin perjuicio de las responsabilidades adicionales que pudieran corresponder.

24.7. Express acknowledgement. El TRANSPORTISTA reconoce que la cartera de Clientes Finales de TRANSVOLANDO, S.L. constituye un activo empresarial fruto de inversiones continuadas en prospección comercial, captación, fidelización, control de calidad y atención postventa, y que su explotación elusiva causa un daño económico cierto, evaluable y previsible que justifica el carácter automático y a tanto alzado de la pena convencional pactada.

24.8. Severability and survival. La nulidad o invalidez de cualquier apartado de esta cláusula no afectará a la validez de los demás. Los pactos de no captación, confidencialidad, redirección de comunicaciones y la pena convencional subsistirán por su naturaleza tras la finalización del contrato.

Requesting our services constitutes acceptance of these terms.