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Contact Transvolando

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+34 674 346 912

info@transvolando.com

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OUR HEADQUARTERS

CALLE EMPLEO, Nº28, NAVE 10 – 28906 – GETAFE, MADRID (SPAIN)
CUSTOMER SERVICE PHONE: +34 674 346 912

Frequently Asked Questions about Contact with Transvolando

Contact channels: 1) Web form /budget/ (preferred for initial quote). 2) Email commercial companies — response <4h laborables. 3) Teléfono +34 674 346 912 (8-19h L-V). 4) Visita presencial Sede Getafe (cita previa). 5) WhatsApp Business para cuentas existentes. Para urgencias 24/7: línea directa móvil cuentas marco. Horario español peninsular (UTC+1/+2). Empresas internacionales: equipo bilingüe (inglés business).

Transvolando Getafe HQ: Calle Alicante 4, Nave 1, 28903. Access: 1) Car: A-4 (exit 11) + M-50, free parking. 2) Public transport: Conservatorio Metro (L12) + bus 449/451. 3) Suburban rail: Getafe Industrial station + 15 min walk. 4) Madrid-Barajas airport: 35 min car/45 min public transport. 5) Atocha AVE station: 25 min car. For B2B meetings: appointment recommended to ensure team availability.

24/7 emergency protocol: 1) Accounts with active framework contract: account manager mobile hotline (24/7). 2) Spot accounts: urgent email with response <2h. 3) Sistema tracking GPS sensores: alerta automática equipo guardia. 4) Plan B operativo activado en <30 min (segundo operador, ruta alternativa). 5) Comunicación cliente <1h con plan acción + ETA resolución. SLA garantizado contrato marco — sin contrato marco: respuesta best-effort.

Useful information for first consultation: 1) Approximate monthly shipment volume (pallets, FTL, containers). 2) Main current routes (most frequent origin-destination). 3) Products transported (sector, special features). 4) Current rates (for benchmark). 5) Current pain points (what fails with your current agency). 6) Transformation goals (cost reduction, SLA improvement, sustainability). 7) Expected decision timeline. With these: 30-60 min very productive initial meeting.

Standard confidentiality guarantees: 1) Initial NDA signed before exchanging sensitive information. 2) Client data only accessible to authorised team. 3) GDPR + Spanish LSSI compliance. 4) Audited IT systems security (progressive ISO 27001). 5) Information access traceability. 6) Data deletion at end of relationship if requested. Professional businesses: provide standard NDA pre-meeting. Business avoiding NDA: worrying signal. NDA investment: €0-500 with legal advice.