TRANSVOLANDO, S.L., makes available through the web page www.transvolando.com la this PRIVACY POLICY in order to inform you, in detail, about how we treat your personal data and protect your privacy and the information you provide us. If modifications are made in the future, we will communicate them through the website or through other means so that you can be aware of the new privacy conditions introduced.
In compliance with Regulation (EU) 2016/679, General Data Protection Regulation, and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, we inform you of the following:
Data Controller
Data Controller: TRANSVOLANDO, S.L.
VAT: B87450003
Email: administracion@transvolando.es
Phone: 674 346 912
Address: Calle Empleo 28, Nave 10. – 28906 Getafe Madrid
Website: www.transvolando.com
For what purpose do we process your personal data?
TRANSVOLANDO is a logistics and transportation company, and on our website, we collect and process your personal information in general to manage the relationship we have with you. The main purposes we have identified are as follows:
– To publicize each of the services offered by TRANSVOLANDO on our website.
– To channel requests for quotations, information, suggestions and complaints that you may send us through the contact section provided for this purpose.
How do we collect your information?
We collect your personal information through various means, but you will always be informed at the time of collection through informative clauses about the data controller, the purpose and legal basis of the processing, the recipients of the data, and the retention period of your information, as well as how you can exercise your rights under data protection regulations.
Through our website, we collect personal information related to your browsing through the use of cookies. To clearly and precisely know the cookies we use, their purposes, and how you can configure or disable them, please refer to our Cookie Policy.
User’s responsibility
By providing us with your data through electronic channels, the user guarantees that they are over 14 years old and that the data provided to TRANSVOLANDO is true, accurate, complete, and up-to-date. For these purposes, the user confirms that they are responsible for the accuracy of the communicated data and will keep this information duly updated to reflect their real situation. The user will be responsible for false or inaccurate data they may provide, as well as for any direct or indirect damages that may arise.
How long do we keep your information?
In TRANSVOLANDO we only keep your information for the period of time necessary to fulfill the purpose for which it was collected, to comply with the legal obligations imposed on us and to meet the possible responsibilities that may arise from the fulfillment of the purpose for which the data were collected.
In any case, and as a general rule, we will keep your personal information while there is a contractual relationship that binds us or you do not exercise your right of deletion and / or limitation of treatment, in which case, the information will be blocked without giving use beyond its conservation, while it may be necessary for the exercise or defense of claims or may arise some kind of liability that had to be addressed.
To whom do we disclose your data?
In general, at TRANSVOLANDO, we do not share your personal information except for those disclosures we must make based on imposed legal obligations.
However, to develop and provide you with the requested service, we may transfer your data to other collaborating companies.
You can communicate your opposition to the transfer of your data; however, in that case, it would not be possible to provide you with the requested service.
Although it is not a data transfer, to provide you with the requested service, third-party companies that act as our suppliers may access your information to carry out the service we have contracted them for. These processors access your data following our instructions and cannot use it for a different purpose, maintaining the strictest confidentiality.
Likewise, your personal information will be available to Public Administrations, Judges, and Courts, for the attention of possible liabilities arising from the processing.
International data transfers
There are no international transfers of your data to countries outside the European Economic Area (EEA).
With our suppliers, we have agreed that, for the provision of the contracted service, they use servers located in the EEA. If, in the future, we need to use servers located outside the EU territory, appropriate measures will be adopted, which will be incorporated into this Privacy Policy, ensuring that there are adequate safeguards in this regard.
What are your rights regarding the processing of your data and how can you exercise them?
The data protection regulations allow you to exercise your rights of access, rectification, deletion, and data portability, as well as opposition and limitation to their processing, and not to be subject to decisions based solely on the automated processing of your data, when applicable.
These rights are characterized as follows:
- Their exercise is free, unless they are manifestly unfounded or excessive requests (e.g., repetitive character), in which case TRANSVOLANDO, S.L. may charge a fee proportional to the administrative costs incurred or refuse to act.
- You may exercise your rights directly or through your legal representative or volunteer.
- We must respond to your request within one month, although, considering the complexity and number of requests, this period may be extended by another two months.
- We are obligated to inform you about the means to exercise these rights, which must be accessible, and you cannot be denied the exercise of the right solely for choosing another means. If the request is made electronically, the information will be provided through these means when possible, unless you request otherwise.
- If TRANSVOLANDO, S.L. does not process the request, it will inform you, at the latest within one month, of the reasons for not acting and the possibility of filing a complaint with a Supervisory Authority.
To exercise your rights, TRANSVOLANDO, S.L. provides the following means:
- By written and signed request addressed to TRANSVOLANDO, S.L., Calle Empleo 28, Nave 10. – 28906 Getafe – Madrid Ref. Exercise of Personal Data Protection Rights.
- Sending a scanned and signed form to the email address administracion@transvolando.es, indicating in the subject EXERCISE OF PERSONAL DATA PROTECTION RIGHTS.
In both cases, you must prove your identity by attaching a photocopy or, where applicable, a scanned copy of your ID or equivalent document to verify that we only respond to the data subject or their legal representative. In this case, you must also provide documentary proof of representation.
Also, especially if you believe that you have not obtained full satisfaction in the exercise of your rights, we inform you that you may file a complaint with the national supervisory authority by addressing the Spanish Data Protection Agency, C/ Jorge Juan, 6 – 28001 Madrid.
How do we protect your information?
At TRANSVOLANDO we are committed to protecting your personal information.
We use reasonably reliable and effective physical, legal, organizational and technological measures, controls and procedures aimed at preserving the integrity and security of your data and ensuring your privacy.
In addition, all personnel with access to personal data have been trained and are aware of their obligations in relation to the processing of their personal data.
In the case of the contracts we sign with our suppliers, we include clauses in which they are required to maintain the duty of secrecy regarding the personal data to which they have had access by virtue of the order made, as well as to implement the technical and organizational security measures necessary to guarantee the confidentiality, integrity, availability and permanent resilience of the systems and services for the processing of personal data.
All these security measures are reviewed periodically to ensure their adequacy and effectiveness.
However, absolute security cannot be guaranteed and no security system is impenetrable, so in the event that any information under our control and under our control is compromised as a result of a security breach, we will take appropriate steps to investigate the incident, notify the Control Authority and, where appropriate, those users who may have been affected to take appropriate action.
